Sales & Refunds

Service Agreements

All services are provided under individual service agreements that specify scope, deliverables, timelines, and payment terms.

Payment

Payment terms vary by service and will be specified in your service agreement. Common payment structures include:

• Upfront deposits before work begins
• Milestone-based payments throughout the project
• Monthly retainers for ongoing services

Refund Policy

Due to the custom nature of our services, refunds are handled on a case-by-case basis. Factors considered include:

• Work completed to date
• Resources allocated to the project
• Whether deliverables were provided according to agreed specifications

Product Sales

Physical products like Bold Card are sold through our online store. Product-specific terms apply as follows:

• Pre-orders are final and non-refundable
• Defective products may be replaced within 30 days of delivery
• Custom-printed products cannot be returned

Cancellation

Either party may cancel services according to the terms specified in individual service agreements. Cancellation may result in fees for work completed to date.

Disputes

We aim to resolve all disputes amicably. If you have concerns about billing or deliverables, contact us at info@bolddigitalmktg.com.

Contact

For questions about our sales and refund policies, email info@bolddigitalmktg.com.